ShareYourAI Help Center

Who Is It For? How Does It Work?

Build your own AI. Share it with anyone via a single link.

ShareYourAI turns your documents (product manuals, FAQs, training materials, proposals, etc.) into a custom AI assistant. This AI answers questions strictly based on your knowledge — no making things up. Best of all, just share a link and anyone can chat with your AI, no sign-up required.

Five Use Cases

How Does It Work?

Quick Start: 5 Steps

Start from scratch — log in, create an AI, upload knowledge files, start chatting, and share with others in just 5 steps.

AI Management

Create, configure, and customize your AI to fit your business needs.

AI Overview Page

Click any AI card on the "My AIs" page to enter that AI's Overview page. All AI management tools are centralized here:

AI Character System

Every AI can have its own character. The system provides 4 preset characters, and you can add your own or let AI generate one automatically.

AI Settings Panel

Click the "AI Role Settings" card on the AI Overview page to open three tabs:

1. Basic Info — Name, description, icon, color
2. Role & Persona — Choose/add characters, AI-generate, character settings, cognitive layer, answer scope
3. Chat Settings — Response templates, greeting

AI-Generate Character

Describe the character you want in one sentence, and AI will automatically generate a complete character profile (name, personality, speaking style, catchphrases, etc.) based on your knowledge base content. You can fine-tune each field after generation.

How to use: Click "+ Add Character" → Enter description → Click "Generate" → Review → Save.

Character Settings

Each character's settings are organized into four collapsible groups:

• Basic Info: Character name, identity, tone style
• Character & Personality: Background story, personality traits, speaking style, catchphrases
• Behavior Limits: Taboo topics, forbidden words, honest boundaries
• Cognitive Layer: Core beliefs, formative stories, internal tensions (upgrades the AI from "sounds like a person" to "thinks like a person")

Cognitive Layer: Make the Character Actually Think

Standard persona fields make the AI sound human, but it still falls back to generic answers when asked for an opinion or stance. The Cognitive Layer is the character's inner mind — fill these three fields and the AI will reason from its own beliefs, memories, and unresolved tensions:

• Core Beliefs: 2-3 things this character believes most deeply. Write views that are exclusive to this role — if you could swap them into a different character, they weren't specific enough. E.g. a barista's "good coffee needs no explanation."
• Formative Stories: 1-2 pivotal moments that shaped the character, with concrete details (time, place, feelings). The character will volunteer these stories when relevant topics come up.
• Internal Tensions: An unresolved contradiction the character carries, phrased as "on one hand… on the other hand…". Real people don't have everything figured out — this tension gives the character depth.

Copy / Paste Character Settings

Each character has "Copy Settings" and "Paste Settings" buttons in the top right — move a carefully-tuned character into notes, communities, or another AI:

• Copy Settings: One click copies all current character fields (including the cognitive layer) to the clipboard. The first time you copy, a reminder dialog appears — please verify there are no real names, contact details, or personal info before sharing.
• Paste Settings: Reads from the clipboard and auto-fills the fields. Accepts a complete character (overwrites everything) or just partial fields (only updates what's present, leaves the rest).

Answer Scope

Control whether the AI only discusses topics within its role. This affects how the AI responds to questions outside its knowledge area.

Response Templates

Response templates let the AI automatically use preset reply formats in specific situations, ensuring a consistent user experience:

AI Actions: Let Your AI Hand Out Action Cards

Click the "AI Actions" card on the AI Overview page to set up what your AI can proactively do during conversations. When visitors mention a relevant need, the AI attaches the matching action card below its reply — visitors complete the action with one tap, without you watching over the chat.

How to Set Up

1. Go to the AI Overview page and click the "AI Actions" card
2. Enable the actions you want and fill in the corresponding links or fields
3. After making changes, a save bar appears at the bottom — review your changes and submit them all at once

Sticker System

ShareYourAI offers an AI sticker response feature that lets your AI automatically send expressive stickers during conversations, adding emotional interaction and reducing perceived wait times.

How Do Stickers Work?

When a visitor sends a message, the AI automatically decides whether to respond with a sticker:

1. Instant Emotion Reading — AI analyzes the visitor's emotion and intent within 0.5 seconds
2. Sticker Selection — Matches the best sticker based on emotion (happy, grateful, encouraging, thinking, sorry, etc.)
3. Full Response — After the sticker, the AI provides its complete answer
4. Detailed Answer — Then the AI provides the full knowledge-based answer

When Are Stickers Sent?

The AI automatically decides when to send stickers based on conversation context. Below are some common examples, but stickers are not limited to these scenarios — each sticker has its own emotion tags and context descriptions that the AI matches flexibly:

These are just common examples. When you upload custom stickers, the system automatically analyzes their emotion and context. You can also manually edit descriptions to define when they're used — for example, upload a "cheer up" sticker with the description "use when the visitor expresses confusion or encounters difficulty, to encourage them", and the AI will send it in matching conversations.

How to Enable Stickers

1. Go to the AI Overview page and click the "AI Role Settings" card
2. Find the "Sticker System" section and toggle on "Enable Sticker System"
3. Optionally manage which individual stickers are enabled or disabled

Sticker Sources

Upload Custom Stickers

You can upload your own stickers so the AI uses expressions that match your brand:

1. Click "Upload Sticker" in the sticker settings area
2. Select an image (PNG, JPG, GIF, or WebP supported, max 2 MB)
3. The system automatically analyzes the sticker's emotion and suitable contexts
4. You can manually edit the sticker's description and category

Individual Control

• Toggle each sticker (system or custom) on/off individually
• Bulk enable or disable all system stickers / all custom stickers
• Disabled stickers will not appear in AI conversations

Sticker Best Practices

• Customer Support: Recommended — makes the AI more approachable and boosts satisfaction
• Expert Advisor: Selectively enable a few composed stickers to avoid being overly playful
• Role Play: Use custom stickers that match the character's style for deeper immersion
• Branding: Upload brand mascot or company-style stickers to reinforce brand identity

Document Management

Learn how to upload files for your AI to learn from, and how to make AI answers more accurate.

Why Upload Files?

The AI needs to "learn" your data before it can answer questions related to your business. Think of the AI as a new employee — you give them your company documents and manuals, and they use that knowledge to answer customer questions. Without uploaded files, the AI can only answer general questions and cannot provide answers about your products, services, or internal knowledge.

Supported File Formats

Document Processing Status

After uploading, the system processes files automatically. You can see each file's status in the document list:

Improving AI Answer Quality

1. Ensure relevant info exists in your knowledge files — The AI can only answer based on what's in your files — if it's not there, the AI can't answer.
2. Organize files in Q&A format — Writing FAQs directly in your files helps the AI find matching answers more accurately.
3. One AI per topic — An AI with a clear focus finds the right information more easily and avoids confusion.
4. Use response templates — Enable the "not found" template so the AI honestly tells users when it can't find an answer, instead of improvising.

Q&A Format Example

Here's an example of a well-formatted Q&A document:

Q: What is your return policy?
A: We offer a 30-day unconditional return policy. As long as the item
   is unopened and in good condition, you can request a full refund.
   Please bring your receipt to any of our stores.

Q: How is shipping calculated?
A: Orders over $50 qualify for free shipping. Orders under $50
   have a flat $5.99 shipping fee. International shipping varies.

Q: Do you offer installment payments?
A: Yes. We support 3, 6, and 12-month interest-free installments
   for Visa, MasterCard, and JCB credit cards.

What If AI Answers Are Inaccurate?

If you find the AI's answers aren't accurate enough, try these approaches:

1. Check file content — Make sure your files actually contain the information you expect
2. Improve file format — Use clear headings and paragraph breaks to structure information
3. Add Q&A files — Create dedicated Q&A files for frequently asked questions
4. Use response templates — Make sure the "not found" response template is enabled to prevent the AI from making up answers
5. Re-upload files — If you've updated file content, delete the old file and re-upload so the AI re-learns

Image Content Recognition (Business plan)

A lot of valuable information isn't in text files — menu photos, posters, product shots, scanned contracts, or screenshots embedded in PDFs and slides. The Business plan lets the AI answer questions based on what's in those images.

What's covered?

Not just standalone image uploads — images embedded in regular PDFs and slides count too:

• Image files (PNG / JPG / WebP)
• Scanned PDFs (paper scans, image-only PDFs)
• Screenshots, product shots, and diagrams inside regular PDFs and PPTX

What is it good for?

• Restaurant menu photos — Upload a menu photo and the AI can answer "What's in the signature set? How much is it?"
• Paper contract scans — Upload the scanned PDF directly and the AI can look up specific clauses
• Product catalogs (mixed text + photos) — Upload a PDF / PPTX with product shots — the AI can answer both specs and appearance
• Tutorial decks & software walkthroughs — Upload a PPTX with screenshots and the AI can explain what each screen does

Important notes

• Monthly quota: 1,000 pages/images — exceeding it will block further uploads
• Clearer image, larger font, and stronger contrast produce better results
• Printed text works well; messy handwriting may not be recognized accurately
• Pure graphics, logos, and scenery photos with no readable info aren't worth uploading on their own — they just waste quota

How to use it

Exactly the same as regular files — just upload and it's handled automatically. If your plan doesn't include this feature, the upload UI will gray out image formats with an "upgrade required" hint so you don't waste quota by accident.

Live Cloud Files (Pro / Business)

Regular uploads are a snapshot — once uploaded, the content is frozen, even if the original file changes. Live Cloud Files connect directly to your files in Google Drive: change one word in the cloud document, and the AI answers from the new version immediately — no re-upload needed.

What is it good for?

Best for short, frequently-updated content. For large, stable knowledge (product manuals, SOPs, course materials), regular file uploads still work better.

• Use Google Sheet for — inventory, bookings/scheduling, promo lists, menus (with daily specials), class schedules
• Use Google Doc for — company announcements, latest news, weekly/monthly reports, event agendas

Supported cloud formats

• Google Sheet: Google Spreadsheets
• Google Doc: Google Docs
• Microsoft Excel (.xlsx): .xlsx files stored in Google Drive
• Microsoft Word (.docx): .docx files stored in Google Drive

Authorization & security

• We can only read the specific files you pick in the Google Picker — we cannot access anything else in your Drive
• Excel / Word files are temporarily converted to Google format for reading and immediately deleted afterwards — your original file is untouched
• Authorization lasts 180 days; you'll need to reconnect after long inactivity, revocation, or password change

Content limits

• Connections per AI (Sheet + Doc combined): 2 on Pro / 5 on Business
• Google Doc / .docx character limit per file: 2,000 (content beyond is truncated)
• Google Sheet / .xlsx row limit per file: 100 rows on Pro / 500 rows on Business

How to connect

1. In the Documents page, click "Upload" and choose "Live Cloud File"
2. Connect your Google account (first-time use requires authorization)
3. Pick the file(s) yourself in the Google Picker
4. The system shows a preview; click "Add to knowledge base" to finish

Chat Guide

Tips and advanced features for chatting with your AI.

Chat Interface

• Left sidebar：AI selector and conversation history
• Main area：Message display
• Input box：Type your question, press Enter or click Send

Asking Tips

Better questions lead to more accurate answers from the AI:

Chat Operations

References

When the AI answers a question, a "References" section may appear below the answer. This tells you which document and paragraph the AI found its answer from.

References are important because they let you:

• Verify whether the AI's answer is correct
• Understand where the answer comes from
• Identify content in your files that needs updating

Building a High-Quality AI

Documents uploaded, character configured, but the answers still feel "almost right"? This guide collects the practical know-how that takes an AI from "working" to "great": how to prepare your knowledge base, tune the character, and verify quality before and after going live.

Core Concept: Knowledge Sets the Ceiling, Character Sets the Style

Answer quality comes down to two things: the knowledge base determines whether answers are correct and complete, while the character determines whether they sound the way you want. Both matter, but in this order — the knowledge base is the foundation, the character is the interior design. No decoration can fix a shaky foundation.

Four Rules for Your Knowledge Base

1. Small and focused beats big and messy — Only include what this AI needs, and remove outdated or unrelated files without hesitation. The leaner the knowledge base, the more completely the AI masters it, and the more stable the answers.
2. One AI, one topic — Need both customer support and internal training? Create two AIs, each with its own knowledge. Mixed topics make the AI confuse them and distract visitors with irrelevant answers.
3. One version of the truth — If old and new price lists coexist, or two files state different rules, the AI may cite the wrong one. When content changes, delete the old file first, then upload the new version.
4. Write concrete answers, not vague ones — With "shipping depends on the region", the AI can only repeat that sentence. With "NT$60 domestic, NT$120 for outlying islands, free over NT$1,000", it can actually answer visitors' questions. Numbers, dates, conditions, exceptions — the more specific, the better.

Document Writing Tips

1. Use headings; one paragraph, one idea — The AI understands content paragraph by paragraph. Clear headings and paragraph breaks help it locate the right information precisely.
2. Write FAQs directly in Q&A format — Write questions the way visitors would ask them. Q&A is the highest-hit-rate format — see the example in the "Document Management" chapter.
3. Upload tables as Excel / CSV — Structured data like price lists and spec sheets is cited far more accurately from a spreadsheet than buried in article paragraphs.
4. Avoid image-only scans — The AI reads text. A scanned PDF made entirely of images is unreadable on standard plans (the Business plan includes image text recognition).

Two Settings That Sharpen Your AI

Knowledge base management includes two easily overlooked settings with a big impact on quality:

1. Review the "AI's Expertise" keywords — After you upload content, the system auto-generates this keyword set. It defines what the AI considers "on topic" — whether to steer a drifting conversation back and when to politely decline unrelated questions. Review it and refine it into 5-6 precise keywords: too broad, and the AI chats about everything; too narrow, and it declines too often.
2. Mark your most critical files as Important — Each AI can mark up to 3 documents as important, and it will prioritize them when answering related questions. The slots are precious — reserve them for what matters most, like price lists, flagship product intros, or current promotions.

Five Keys to Character Setup

1. Align the character with the knowledge base — A knowledge base about tea paired with a barista character leaves the AI torn. The character's expertise and audience should match the knowledge content.
2. Make the tone concrete — "Friendly and professional" is too abstract to work. "Like a neighborly big sister, uses everyday metaphors, avoids jargon" — that's a spec the AI can actually follow.
3. Fill in at least one Cognitive Layer field — Core beliefs, formative stories, internal tensions — these three fields upgrade the AI from "talks like a person" to "thinks like a person". Even filling in core beliefs alone makes answers noticeably more dimensional.
4. Set behavioral limits up front — Proactively define forbidden topics and capability boundaries. For example, a support AI shouldn't discuss politics or promise compensation on the company's behalf; a wellness advisor shouldn't make medical diagnoses.
5. Pick the right Answer Scope mode — For support and professional consulting, use Focused Mode — when wrong answers are costly, it's better for the AI to politely decline. For role-play and general assistants, Flexible Mode makes the conversation feel more natural.

Before Launch: Be Your Own First Visitor

Before sending out the share link, run a full round in Chat Test. These five checks catch most quality issues:

After Launch: Great AIs Are Grown, Not Built

A high-quality AI isn't a one-time setup — it's tuned continuously based on real conversations. Build this loop:

1. Check the top questions in Analytics — What visitors actually ask often differs from what you expected. Top questions are your knowledge base's to-do list.
2. Review chat logs for weak answers — Every poorly answered conversation points to a knowledge gap or a blind spot in the character setup.
3. Add the missing answers to the knowledge base — Q&A format is the fastest patch — use the visitor's original phrasing as the question and the correct information as the answer.
4. Clean out stale content regularly — Prices changed, promotions ended, specs updated — sync the knowledge base and delete the old versions.

Share Pages

Create share pages so anyone can use your AI without signing up. Supports Chat and Smart Presentation page types.

Page Types

• Chat Page — Visitors chat directly with your AI, ideal for support, FAQ, and consulting
• Smart Presentation — AI transforms PDF into interactive presentations, ideal for reports and training (Pro plan)

Create Share Page

Access Control

Web Embed

Pro plan and above can embed the AI into your own website. There are two embed methods:

• iframe — Embed the full chat interface, ideal for standalone FAQ pages
• Widget — Show a floating chat button in the bottom-right corner, click to expand

Smart Presentation Mode

Pro plan and above offers Smart Presentation Mode. When you upload a PDF file, visitors see a dual-pane interface: the left side shows the PDF content, and the right side has the AI chat window. Visitors can read the document and ask questions side by side.

Customizing Your Share Page’s Look

You decide how each share page looks: apply a ready-made template, change colors and background, adjust the chat box style, or use the Canva-class drag-and-drop editor to freely arrange the layout, add decorations, and set up the mobile version separately. Even with no design skills, you can put together a polished page in 3 minutes.

Share Page Quota

Share page limits depend on your subscription plan:

• Free: 1 page
• Pro: 5 pages
• Business: Unlimited

Visitor Experience Flow

When a visitor opens a share page, they pass through the access gates you've configured. Steps you haven't enabled are skipped automatically.

Customize Share Page Appearance

You decide exactly how your share page looks. ShareYourAI offers two ways to edit — both on every plan: with no design background, Quick Templates gets you a polished page in 3 minutes; to fine-tune everything, the Canva-class Advanced Editor lets you drag, arrange, and design freely. Both edit the same settings, so you can switch from simple to advanced anytime and keep going.

Quick Templates (Simple Appearance Settings)

Open it from the AI Overview page by clicking “Customize Appearance”. It’s a lightweight popup — no dragging, just pick and go. The fastest way to get live.

• Style presets — 12 built-in color themes (Nordic minimalist, Japanese zen, cyberpunk, Morandi, midnight space, Christmas, and more); apply a whole coordinated palette in one click. Changes only colors and visual style, not your existing layout
• Brand settings — upload your logo, set a brand color, and choose a typeface so the page matches your brand
• Page tones — adjust background color, gradient direction, and the overall base palette
• AI style generation — describe the vibe in one sentence (e.g., “warm sunset palette”, “healing handmade brand”) and the AI dials in a complete, coordinated color scheme so you don’t have to trial-and-error

Good for: getting a new AI live quickly without fine-tuning every element

Advanced Editor (Canva-Class Drag & Drop)

Click “Custom Layout” inside the Quick Templates popup, or open the full editor directly from the AI Overview page. A canvas-based, drag-and-drop, what-you-see-is-what-you-get interface much like Canva or Figma, with 7 element types to design freely.

• Text — 15 fonts, free font sizing, bold/italic, text shadow and outline; easily make headings and emphasis
• Shape blocks — 26 shapes (rectangle, circle, heart, cloud, burst sticker, crescent, speech bubble…), filled with a solid color, linear/radial gradient, or a background image
• Images, buttons, dividers, plus YouTube video and Google Maps embeds; images can be flipped, rounded, and given borders and shadows
• Built-in stock libraries — cut-out stickers and decorations, the free Pexels photo library, and ready-made backgrounds; just drag one onto the canvas
• Color tools and layers — gradients, opacity, eyedropper color picking; reorder, lock, and hide elements like pro design software
• AI Colors — describe what you want in a sentence and the AI sets up a full color scheme and visual style (background, message bubbles, chat-area styling), can even generate a background image and roughly position the chat box; you arrange the decorative elements yourself

Good for: building a distinctive brand, executing your own design vision, adding decorations or text emphasis

Visual Details You Can Fine-Tune

Beyond the overall color scheme, these chat-related details can each be adjusted individually so the conversation view fits your brand:

• Background — solid color, gradient, or your own uploaded image; a background image can take a semi-transparent overlay for clearer text, plus a focal-point adjustment so the subject isn’t cropped on mobile
• Message bubbles — set color, font size, and corner radius separately for visitor and AI bubbles; also adjust the conversation alignment (same side or both sides), max bubble width, and message spacing
• Input box — adjust the color and corner radius of the input field and send button
• Greeting — set the bubble text the AI uses to greet visitors the moment they land
• Signature — show “Shared by: your name” so visitors know who built the AI

Apply a Ready-Made Industry Template in One Click

No design skills needed. The system ships with 50+ full-page templates — and counting — covering scenarios like food & beverage, courses, fitness, e-commerce, arts, corporate branding, and event announcements. Pick one you like, apply it, then swap in your own text and images.

Three Ways to Present the Chat Box

You decide how the chat box appears to visitors — pick one based on the page’s purpose:

• Full block — the chat box is embedded right on the page with adjustable position and size (default). Best for chat-first pages where visitors should start asking immediately
• Bottom-right bubble — the chat collapses into the corner and expands when tapped. The whole layout is freed up for your intro, product shots, or campaign details — like a typical website’s support button
• Floating input — only a single input bar sits at the bottom; the chat panel slides in from the side after a visitor sends a question. Great for a one-page landing page where Q&A is secondary

Turn Elements Into Clickable Interactions

Images, text, buttons, and color blocks on the canvas can each be set to do something when clicked, turning the share page into an interactive landing page:

• Open link — go to your website, cart, sign-up form, or any URL; choose to open in a new tab or the same page
• Quick contact — add a LINE friend, dial a phone number, or send an email (with an optional preset subject) in one tap
• Share page — visitors can share this page to LINE, Facebook, X, or copy the link in one click
• Ask the AI — clicking auto-fills a preset question into the chat box (e.g., “I’d like to know about the course”) to prompt visitors to ask

You can also embed YouTube videos and Google Maps directly — great for product intro videos or a physical store location.

Tune Desktop, Tablet, and Mobile Separately

The same share page can have a different layout on desktop, tablet, and mobile. Switch between the three device modes at the top of the editor to fine-tune each:

• Switch device mode — after switching to mobile or tablet, adjust each element’s position and size on small screens without affecting desktop
• Hide elements — some decorations get too cramped on phones, so you can set “Hide on mobile” or “Hide on tablet” to show them only on larger screens
• Automatic mobile layout — your free-form desktop layout converts to a top-to-bottom flow on phones; you can also let mobile visitors see your intro page first and tap to slide open a full-screen chat

API Integration

Create API Key

API Key Permissions

Each API Key can have different permission scopes:

Authentication

All API requests require an API Key in the Header:

Authorization: Bearer YOUR_API_KEY

Chat Query

The API supports both streaming and non-streaming modes.

Non-Streaming Mode

Waits for the complete AI response and returns it as a single JSON object. Ideal for simple integrations.

curl -X POST https://shareyourai.ai/api/v1/chat \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "query": "Hello, what is the return policy?"
  }'

Response Format

{
  "response": "AI 的回答內容...",
  "conversation_id": "uuid-string"
}

Streaming Mode (Recommended)

Set stream: true to receive response chunks in real-time via SSE (Server-Sent Events).

curl -N -X POST https://shareyourai.ai/api/v1/chat \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "query": "Hello, what is the return policy?",
    "stream": true
  }'

const response = await fetch('https://shareyourai.ai/api/v1/chat', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    query: 'Hello, what is the return policy?',
    stream: true
  })
});

const reader = response.body.getReader();
const decoder = new TextDecoder();

while (true) {
  const { done, value } = await reader.read();
  if (done) break;
  console.log(decoder.decode(value));
}

SSE Event Types

In streaming mode, the following events are sent in sequence:

OpenAI-Compatible Endpoint

Also available at /v1/chat/completions, fully compatible with the OpenAI API format. Works directly with n8n, Dify, Zapier, LangChain, and more:

curl -N -X POST https://shareyourai.ai/v1/chat/completions \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "model": "default",
    "messages": [{"role": "user", "content": "Hello, what is the return policy?"}],
    "stream": true
  }'

Continuous Conversation

Pass the conversation_id from the previous response into the next request to maintain conversation context:

curl -X POST https://shareyourai.ai/api/v1/chat \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "query": "那價格呢？",
    "conversation_id": "uuid-from-previous-response"
  }'

API Quota

API Key limits depend on your subscription plan:

• Free plan does not support API
• Pro: 5 keys
• Business: Unlimited

Security Tips

1. Never expose API Keys in frontend code — use them on the server side only
2. Use the principle of least privilege — only grant necessary permissions
3. Rotate keys regularly — set reasonable expiry times
4. Monitor usage — check API statistics regularly and disable keys if anomalies arise
5. Store securely — keep API Keys in environment variables, not in source code

Analytics

Track AI usage, analyze conversation trends and visitor behavior.

Key Metrics

Three core metrics are displayed at the top of the page:

What Analytics Can Do for You

• Understand usage patterns — See how many people use your AI daily and how many questions are asked
• Optimize answer quality — Find which questions the AI struggles with and improve your knowledge files
• Monitor API usage — Track API call counts and conversation credit consumption
• Plan capacity — Decide whether to upgrade based on usage trends

Usage Data

• Conversation trend line chart — toggle total, visitor, and API trend lines
• Top AI leaderboard — see which AI gets used most at a glance
• Remaining conversation credits and current usage, against your plan limits
• API usage monitoring (view call counts and quota use on the API Analytics page)

Chat Logs

On the Chat Logs page, you can view detailed records of all conversations:

• Filter by AI, source (visitor / API), and date range
• Open any conversation to read its full content, with source, IP, and time
• Visitor and API conversations in one unified list, with pagination
• Switch to “Visitor Insights” for top topics, knowledge gaps, and visitor profiles to see what to add (re-analysis requires Pro plan or above)

Subscription & Billing

Not Sure Which Plan?

Plan Comparison

For the latest monthly fees, yearly discounts, monthly conversation limits, and TWD/USD pricing, see the subscription page. The table below only covers feature differences.

Upgrade & Downgrade

• Upgrade：Effective immediately after payment
• Downgrade：Effective at end of current billing period; excess resources paused, not deleted

What Happens After Downgrading?

After downgrading, your data won't be deleted. However, if your usage exceeds the new plan's limits, the excess will be "paused" — your data is still there, just temporarily inaccessible. You can restore access by upgrading again or removing some resources.

Quota Explanation

ShareYourAI has two types of usage limits:

• Monthly quota — Resets automatically each month, like conversation credits. Restored to your plan's limit every month.
• Total limit — Doesn't reset automatically, like AI count, file count, storage. You need to delete old items to add new ones.

Top Up Visitor Conversations

Used up your monthly visitor conversation quota but not ready to upgrade? You can buy additional conversation credits — once your monthly quota runs out, the system automatically draws from your top-up balance.

When does it make sense to top up?

• A few days left in the month and you're about to run out
• Running a campaign or event with a temporary traffic surge
• Short-term project — you won't need the extra capacity afterwards

Top-up Packs

Consumption & Expiration Rules

• Monthly quota first, then top-up: visitors burn through your plan's monthly quota first; top-up balance only kicks in once the monthly quota hits zero
• 12-month validity: each top-up is valid for 12 months from purchase; any unused balance expires after that
• Stackable: you can top up multiple times — all balances combine into one pool

Notifications & History

• You get an email when your monthly quota is running low, suggesting a top-up
• You get another email when your top-up balance is running low
• You get a reminder 30 days before any top-up expires
• View each top-up's remaining balance and expiry date in User Settings → Top-up History

How to top up

1. Click "+ Top Up" on the monthly quota card on the My AIs home page
2. The dropdown menu at the top-right also has a top-up entry
3. Pick a pack, confirm, and pay with the credit card already linked to your subscription (same card)
4. After payment, the system automatically sends a receipt and electronic invoice via email

Account & Security

Manage your profile and account security. All of the settings below live in "User Settings": click your avatar in the top-right corner and choose "User Settings" to open it.

Profile

In the "Profile" tab you can manage:

• Account email: cannot be changed after registration
• Nickname & avatar: nickname is freely editable; when signing in with Google, the avatar comes from your Google account
• Language preference: Traditional Chinese or English, applied across the interface
• Company info (optional): company name, tax ID, and VAT number, used for invoicing
• Brand URL (Pro and above): set a custom brand handle so your share pages get a memorable URL (e.g. shareyourai.ai/@yourbrand)

Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of protection: even if someone gains access to your login, they can't get into your account without the code on your phone. Once enabled, every login requires the 6-digit code from your authenticator app.

How to Enable

1. Click your avatar in the top-right corner → User Settings → Security, then click "Enable 2FA"
2. Install an authenticator app on your phone (Google Authenticator, Microsoft Authenticator, Authy, and others are supported)
3. Scan the on-screen QR code with your authenticator app (you can also enter the key manually if scanning isn't possible)
4. Enter the 6-digit code shown in the app to finish enabling

Backup Codes

After enabling 2FA, the system generates a set of 8-digit backup codes. When your phone isn't at hand or the authenticator is unavailable, you can log in with a backup code instead:

• Each backup code can only be used once — it expires after use
• Backup codes are shown in full only once — download and store them safely right away
• You can regenerate them at any time, but all old codes become invalid

Lost Your Authenticator?

If you switched phones or deleted the authenticator app:

• Still have backup codes: log in with a backup code, then disable 2FA in "Security" and set it up again
• No backup codes either: on the login verification page, click "Can't use your code?" to request a reset. The system enters a 72-hour cooldown and sends a notification email to your inbox — if the request wasn't made by you, you can cancel it from the email. After the cooldown ends, 2FA is automatically disabled and you can log in normally.

Notification Settings

In the "Notifications" tab you can choose which email notifications to receive:

• Security login alerts: get notified when a new device logs into your account
• Visitor lead notifications: get notified when a visitor leaves a booking or contact request in an AI conversation
• Subscription expiry reminders: get notified before your subscription expires
• System announcements & feature updates: system updates, maintenance, and new feature news

FAQ