ShareYourAI Help Center

Who Is It For? How Does It Work?

Build your own AI. Share it with anyone via a single link.

ShareYourAI turns your documents (product manuals, FAQs, training materials, proposals, etc.) into a custom AI assistant. This AI answers questions strictly based on your knowledge — no making things up. Best of all, just share a link and anyone can chat with your AI, no sign-up required.

Five Use Cases

How Does It Work?

Quick Start: 5 Steps

Start from scratch — log in, create an AI, upload knowledge files, start chatting, and share with others in just 5 steps.

AI Management

Create, configure, and customize your AI to fit your business needs.

AI Overview Page

Click any AI card on the "My AIs" page to enter that AI's Overview page. All AI management tools are centralized here:

AI Character System

Every AI can have its own character. The system provides 4 preset characters, and you can add your own or let AI generate one automatically.

AI Settings Panel

Click the "AI Role Settings" card on the AI Overview page to open three tabs:

1. Basic Info — Name, description, icon, color
2. Role & Persona — Choose/add characters, AI-generate, character settings, cognitive layer, answer scope
3. Chat Settings — Response templates, greeting

AI-Generate Character

Describe the character you want in one sentence, and AI will automatically generate a complete character profile (name, personality, speaking style, catchphrases, etc.) based on your knowledge base content. You can fine-tune each field after generation.

How to use: Click "+ Add Character" → Enter description → Click "Generate" → Review → Save.

Character Settings

Each character's settings are organized into four collapsible groups:

• Basic Info: Character name, identity, tone style
• Character & Personality: Background story, personality traits, speaking style, catchphrases
• Behavior Limits: Taboo topics, forbidden words, honest boundaries
• Cognitive Layer: Core beliefs, formative stories, internal tensions (upgrades the AI from "sounds like a person" to "thinks like a person")

Cognitive Layer: Make the Character Actually Think

Standard persona fields make the AI sound human, but it still falls back to generic answers when asked for an opinion or stance. The Cognitive Layer is the character's inner mind — fill these three fields and the AI will reason from its own beliefs, memories, and unresolved tensions:

• Core Beliefs: 2-3 things this character believes most deeply. Write views that are exclusive to this role — if you could swap them into a different character, they weren't specific enough. E.g. a barista's "good coffee needs no explanation."
• Formative Stories: 1-2 pivotal moments that shaped the character, with concrete details (time, place, feelings). The character will volunteer these stories when relevant topics come up.
• Internal Tensions: An unresolved contradiction the character carries, phrased as "on one hand… on the other hand…". Real people don't have everything figured out — this tension gives the character depth.

Copy / Paste Character Settings

Each character has "Copy Settings" and "Paste Settings" buttons in the top right — move a carefully-tuned character into notes, communities, or another AI:

• Copy Settings: One click copies all current character fields (including the cognitive layer) to the clipboard. The first time you copy, a reminder dialog appears — please verify there are no real names, contact details, or personal info before sharing.
• Paste Settings: Reads from the clipboard and auto-fills the fields. Accepts a complete character (overwrites everything) or just partial fields (only updates what's present, leaves the rest).

Answer Scope

Control whether the AI only discusses topics within its role. This affects how the AI responds to questions outside its knowledge area.

Response Templates

Response templates let the AI automatically use preset reply formats in specific situations, ensuring a consistent user experience:

Sticker System

ShareYourAI offers an AI sticker response feature that lets your AI automatically send expressive stickers during conversations, adding emotional interaction and reducing perceived wait times.

How Do Stickers Work?

When a visitor sends a message, the AI automatically decides whether to respond with a sticker:

1. Instant Emotion Reading — AI analyzes the visitor's emotion and intent within 0.5 seconds
2. Sticker Selection — Matches the best sticker based on emotion (happy, grateful, encouraging, thinking, sorry, etc.)
3. Full Response — After the sticker, the AI provides its complete answer
4. Detailed Answer — Then the AI provides the full knowledge-based answer

When Are Stickers Sent?

The AI automatically decides when to send stickers based on conversation context. Below are some common examples, but stickers are not limited to these scenarios — each sticker has its own emotion tags and context descriptions that the AI matches flexibly:

These are just common examples. When you upload custom stickers, the system automatically analyzes their emotion and context. You can also manually edit descriptions to define when they're used — for example, upload a "cheer up" sticker with the description "use when the visitor expresses confusion or encounters difficulty, to encourage them", and the AI will send it in matching conversations.

How to Enable Stickers

1. Go to the AI Overview page and click the "AI Role Settings" card
2. Find the "Sticker System" section and toggle on "Enable Sticker System"
3. Optionally manage which individual stickers are enabled or disabled

Sticker Sources

Upload Custom Stickers

You can upload your own stickers so the AI uses expressions that match your brand:

1. Click "Upload Sticker" in the sticker settings area
2. Select an image (PNG, JPG, GIF, or WebP supported, max 2 MB)
3. The system automatically analyzes the sticker's emotion and suitable contexts
4. You can manually edit the sticker's description and category

Individual Control

• Toggle each sticker (system or custom) on/off individually
• Bulk enable or disable all system stickers / all custom stickers
• Disabled stickers will not appear in AI conversations

Sticker Best Practices

• Customer Support: Recommended — makes the AI more approachable and boosts satisfaction
• Expert Advisor: Selectively enable a few composed stickers to avoid being overly playful
• Role Play: Use custom stickers that match the character's style for deeper immersion
• Branding: Upload brand mascot or company-style stickers to reinforce brand identity

Document Management

Learn how to upload files for your AI to learn from, and how to make AI answers more accurate.

Why Upload Files?

The AI needs to "learn" your data before it can answer questions related to your business. Think of the AI as a new employee — you give them your company documents and manuals, and they use that knowledge to answer customer questions. Without uploaded files, the AI can only answer general questions and cannot provide answers about your products, services, or internal knowledge.

Supported File Formats

Document Processing Status

After uploading, the system processes files automatically. You can see each file's status in the document list:

Improving AI Answer Quality

1. Ensure relevant info exists in your knowledge files — The AI can only answer based on what's in your files — if it's not there, the AI can't answer.
2. Organize files in Q&A format — Writing FAQs directly in your files helps the AI find matching answers more accurately.
3. One AI per topic — An AI with a clear focus finds the right information more easily and avoids confusion.
4. Use response templates — Enable the "not found" template so the AI honestly tells users when it can't find an answer, instead of improvising.

Q&A Format Example

Here's an example of a well-formatted Q&A document:

Q: What is your return policy?
A: We offer a 30-day unconditional return policy. As long as the item
   is unopened and in good condition, you can request a full refund.
   Please bring your receipt to any of our stores.

Q: How is shipping calculated?
A: Orders over $50 qualify for free shipping. Orders under $50
   have a flat $5.99 shipping fee. International shipping varies.

Q: Do you offer installment payments?
A: Yes. We support 3, 6, and 12-month interest-free installments
   for Visa, MasterCard, and JCB credit cards.

What If AI Answers Are Inaccurate?

If you find the AI's answers aren't accurate enough, try these approaches:

1. Check file content — Make sure your files actually contain the information you expect
2. Improve file format — Use clear headings and paragraph breaks to structure information
3. Add Q&A files — Create dedicated Q&A files for frequently asked questions
4. Use response templates — Make sure the "not found" response template is enabled to prevent the AI from making up answers
5. Re-upload files — If you've updated file content, delete the old file and re-upload so the AI re-learns

Image Content Recognition (Business plan)

A lot of valuable information isn't in text files — menu photos, posters, product shots, scanned contracts, or screenshots embedded in PDFs and slides. The Business plan lets the AI answer questions based on what's in those images.

What's covered?

Not just standalone image uploads — images embedded in regular PDFs and slides count too:

• Image files (PNG / JPG / WebP)
• Scanned PDFs (paper scans, image-only PDFs)
• Screenshots, product shots, and diagrams inside regular PDFs and PPTX

What is it good for?

• Restaurant menu photos — Upload a menu photo and the AI can answer "What's in the signature set? How much is it?"
• Paper contract scans — Upload the scanned PDF directly and the AI can look up specific clauses
• Product catalogs (mixed text + photos) — Upload a PDF / PPTX with product shots — the AI can answer both specs and appearance
• Tutorial decks & software walkthroughs — Upload a PPTX with screenshots and the AI can explain what each screen does

Important notes

• Monthly quota: 1,000 pages/images — exceeding it will block further uploads
• Clearer image, larger font, and stronger contrast produce better results
• Printed text works well; messy handwriting may not be recognized accurately
• Pure graphics, logos, and scenery photos with no readable info aren't worth uploading on their own — they just waste quota

How to use it

Exactly the same as regular files — just upload and it's handled automatically. If your plan doesn't include this feature, the upload UI will gray out image formats with an "upgrade required" hint so you don't waste quota by accident.

Live Cloud Files (Pro / Business)

Regular uploads are a snapshot — once uploaded, the content is frozen, even if the original file changes. Live Cloud Files connect directly to your files in Google Drive: change one word in the cloud document, and the AI answers from the new version immediately — no re-upload needed.

What is it good for?

Best for short, frequently-updated content. For large, stable knowledge (product manuals, SOPs, course materials), regular file uploads still work better.

• Use Google Sheet for — inventory, bookings/scheduling, promo lists, menus (with daily specials), class schedules
• Use Google Doc for — company announcements, latest news, weekly/monthly reports, event agendas

Supported cloud formats

• Google Sheet: Google Spreadsheets
• Google Doc: Google Docs
• Microsoft Excel (.xlsx): .xlsx files stored in Google Drive
• Microsoft Word (.docx): .docx files stored in Google Drive

Authorization & security

• We can only read the specific files you pick in the Google Picker — we cannot access anything else in your Drive
• Excel / Word files are temporarily converted to Google format for reading and immediately deleted afterwards — your original file is untouched
• Authorization lasts 180 days; you'll need to reconnect after long inactivity, revocation, or password change

Content limits

• Connections per AI (Sheet + Doc combined): 2 on Pro / 5 on Business
• Google Doc / .docx character limit per file: 2,000 (content beyond is truncated)
• Google Sheet / .xlsx row limit per file: 100 rows on Pro / 500 rows on Business

How to connect

1. In the Documents page, click "Upload" and choose "Live Cloud File"
2. Connect your Google account (first-time use requires authorization)
3. Pick the file(s) yourself in the Google Picker
4. The system shows a preview; click "Add to knowledge base" to finish

Chat Guide

Tips and advanced features for chatting with your AI.

Chat Interface

• Left sidebar：AI selector and conversation history
• Main area：Message display
• Input box：Type your question, press Enter or click Send

Asking Tips

Better questions lead to more accurate answers from the AI:

Chat Operations

References

When the AI answers a question, a "References" section may appear below the answer. This tells you which document and paragraph the AI found its answer from.

References are important because they let you:

• Verify whether the AI's answer is correct
• Understand where the answer comes from
• Identify content in your files that needs updating

Share Pages

Create share pages so anyone can use your AI without signing up. Supports Chat and Smart Presentation page types.

Page Types

• Chat Page — Visitors chat directly with your AI, ideal for support, FAQ, and consulting
• Smart Presentation — AI transforms PDF into interactive presentations, ideal for reports and training (Pro plan)

Create Share Page

Access Control

Web Embed

Pro plan and above can embed the AI into your own website. There are two embed methods:

• iframe — Embed the full chat interface, ideal for standalone FAQ pages
• Widget — Show a floating chat button in the bottom-right corner, click to expand

Smart Presentation Mode

Pro plan and above offers Smart Presentation Mode. When you upload a PDF file, visitors see a dual-pane interface: the left side shows the PDF content, and the right side has the AI chat window. Visitors can read the document and ask questions side by side.

Customize Share Page Appearance

ShareYourAI provides two editing approaches — available on all plans. Non-designers can ship a polished look in 3 minutes; design-minded users get a Canva-class editor for full control.

Quick Templates (Simple Appearance Settings)

Open it from the AI Overview page by clicking "Customize Appearance". Modal-based, lightweight, no drag-and-drop required.

• Template gallery — pick a ready-made theme (Nordic minimalist, warm business, cyberpunk, etc.) and swap the entire color scheme + layout in one click
• Brand settings — upload your logo, set brand color, choose typeface
• Page tones — background color, gradients, base palette
• AI style generation — describe the look in one sentence (e.g., "warm sunset palette", "healing-brand vibe") and the AI dials in a complete color scheme

Good for: getting a new AI live quickly without fine-tuning every element

Advanced Editor (Canva-Class Drag & Drop)

Click "Custom Layout" inside the Appearance Settings modal, or jump straight into the full editor. Canvas-based interface, drag-and-drop, WYSIWYG.

• Drag-and-drop canvas — freely move, resize, rotate elements; double-click text to edit in place
• Add elements — text blocks, shapes, lines, buttons, custom decorations
• Stock library — built-in stickers, badges, ribbons, dividers (cut-out PNGs); background gallery for ready-made scenes
• Layers panel — multi-layer ordering, locking, hiding (like pro design software)
• Property panel — fine-tune color, border, shadow, opacity, animation per element
• AI design assistant — one-sentence prompt generates a complete style with color scheme + element layout

Good for: building a distinctive brand, executing your own design vision, adding decorations or text emphasis

Share Page Quota

Share page limits depend on your subscription plan:

• Free: 1 page
• Pro: 5 pages
• Business: Unlimited

Visitor Experience Flow

When a visitor opens a share page, they pass through the access gates you've configured. Steps you haven't enabled are skipped automatically.

API Integration

Create API Key

API Key Permissions

Each API Key can have different permission scopes:

Authentication

All API requests require an API Key in the Header:

Authorization: Bearer YOUR_API_KEY

Chat Query

The API supports both streaming and non-streaming modes.

Non-Streaming Mode

Waits for the complete AI response and returns it as a single JSON object. Ideal for simple integrations.

curl -X POST https://shareyourai.ai/api/v1/chat \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "query": "Hello, what is the return policy?"
  }'

Response Format

{
  "response": "AI 的回答內容...",
  "conversation_id": "uuid-string"
}

Streaming Mode (Recommended)

Set stream: true to receive response chunks in real-time via SSE (Server-Sent Events).

curl -N -X POST https://shareyourai.ai/api/v1/chat \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "query": "Hello, what is the return policy?",
    "stream": true
  }'

const response = await fetch('https://shareyourai.ai/api/v1/chat', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    query: 'Hello, what is the return policy?',
    stream: true
  })
});

const reader = response.body.getReader();
const decoder = new TextDecoder();

while (true) {
  const { done, value } = await reader.read();
  if (done) break;
  console.log(decoder.decode(value));
}

SSE Event Types

In streaming mode, the following events are sent in sequence:

OpenAI-Compatible Endpoint

Also available at /v1/chat/completions, fully compatible with the OpenAI API format. Works directly with n8n, Dify, Zapier, LangChain, and more:

curl -N -X POST https://shareyourai.ai/v1/chat/completions \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "model": "default",
    "messages": [{"role": "user", "content": "Hello, what is the return policy?"}],
    "stream": true
  }'

Continuous Conversation

Pass the conversation_id from the previous response into the next request to maintain conversation context:

curl -X POST https://shareyourai.ai/api/v1/chat \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "query": "那價格呢？",
    "conversation_id": "uuid-from-previous-response"
  }'

API Quota

API Key limits depend on your subscription plan:

• Free plan does not support API
• Pro: 5 keys
• Business: Unlimited

Security Tips

1. Never expose API Keys in frontend code — use them on the server side only
2. Use the principle of least privilege — only grant necessary permissions
3. Rotate keys regularly — set reasonable expiry times
4. Monitor usage — check API statistics regularly and disable keys if anomalies arise
5. Store securely — keep API Keys in environment variables, not in source code

Analytics

Track AI usage, analyze conversation trends and visitor behavior.

Key Metrics

Three core metrics are displayed at the top of the page:

What Analytics Can Do for You

• Understand usage patterns — See how many people use your AI daily and how many questions are asked
• Optimize answer quality — Find which questions the AI struggles with and improve your knowledge files
• Monitor API usage — Track API call counts and quota consumption
• Plan capacity — Decide whether to upgrade based on usage trends

Usage Data

• Conversation count and trend charts
• Visitor source analysis
• AI answer quality metrics
• API usage monitoring

Chat Logs

On the Chat Logs page, you can view detailed records of all conversations:

• Filter by AI, date range, and rating
• View each full conversation in detail
• See user feedback ratings
• See which file sources the AI referenced

Subscription & Billing

Not Sure Which Plan?

Plan Comparison

For the latest monthly fees, yearly discounts, monthly conversation limits, and TWD/USD pricing, see the subscription page. The table below only covers feature differences.

Upgrade & Downgrade

• Upgrade：Effective immediately after payment
• Downgrade：Effective at end of current billing period; excess resources paused, not deleted

What Happens After Downgrading?

After downgrading, your data won't be deleted. However, if your usage exceeds the new plan's limits, the excess will be "paused" — your data is still there, just temporarily inaccessible. You can restore access by upgrading again or removing some resources.

Quota Explanation

ShareYourAI has two types of usage limits:

• Monthly quota — Resets automatically each month, like AI processing quota. Resets to your plan's limit at the start of each month.
• Total limit — Doesn't reset automatically, like AI count, file count, storage. You need to delete old items to add new ones.

Top Up Visitor Conversations

Used up your monthly visitor conversation quota but not ready to upgrade? You can buy additional conversation credits — once your monthly quota runs out, the system automatically draws from your top-up balance.

When does it make sense to top up?

• A few days left in the month and you're about to run out
• Running a campaign or event with a temporary traffic surge
• Short-term project — you won't need the extra capacity afterwards

Top-up Packs

Consumption & Expiration Rules

• Monthly quota first, then top-up: visitors burn through your plan's monthly quota first; top-up balance only kicks in once the monthly quota hits zero
• 12-month validity: each top-up is valid for 12 months from purchase; any unused balance expires after that
• Stackable: you can top up multiple times — all balances combine into one pool

Notifications & History

• You get an email when your monthly quota is running low, suggesting a top-up
• You get another email when your top-up balance is running low
• You get a reminder 30 days before any top-up expires
• View each top-up's remaining balance and expiry date in User Settings → Top-up History

How to top up

1. Click "+ Top Up" on the monthly quota card on the My AIs home page
2. The dropdown menu at the top-right also has a top-up entry
3. Pick a pack, confirm, and pay with the credit card already linked to your subscription (same card)
4. After payment, the system automatically sends a receipt and electronic invoice via email

FAQ